Q&A

Q: When will my order ship

A: Ready-to-ship items are prepared for dispatch the next day. Allow for 3- 5  working days for made-to-order items. In case of unforeseen circumstances, I will get in touch with you.

Q: what countries do you ship to?

A: I ship all over the USA and have feature plans to expand to Canada 

Q: How do I care for gold-filled or silver  metals

A:  your jewelry will come with care instructions and a polish cloth and a reusable ziplock bag which serves as air-tight storage for your item and prevents any chain from tangling.

For silver pieces with stones use warm soapy water and a polished cloth and pat dry immediately and store in an airtight bag.

Q: How do I select the necklace size or ring size?

A:  using a string of your choice, wrap it loosely around your neck, wrist, or ankle and finger where the jewelry will be worn. Using a tap measure or ruler measure the string.

Q: materials used? 

A: I use high-quality materials sourced from reputable sellers, I use gold-filled metals, fine gold, fine silver, and sterling silver. 

Notice: all fine Gold pieces are made-to-order items. Give 2-3 weeks processing time allowing me to get the materials I need and time to create your special piece of 

Q: Do you offer repairs 

A:  please email me @ srkartisanjewelry@gmail.com

Q: would you replace a lost piece of jewelry?
 A: please email me  at: srkartisanjewelry@gmail.com